Frequently Asked Questions

Everything you need to know about your luxury boutique experience.

How do I choose the correct size for my lingerie?

We recommend referring to our comprehensive Size Guide available on each product page. If you are between sizes or need personalized assistance, our virtual stylists are available to help you find the perfect fit.

What is your return policy on intimate apparel?

For hygiene reasons, we only accept returns on items that are unworn, in their original condition, with all tags and hygiene seals intact. Returns must be initiated within 30 days of purchase.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Is your packaging discreet?

Yes, all orders are shipped in plain, unmarked outer packaging to ensure your privacy. The sender name on the label will appear as 'HB Online' rather than our full brand name.

How should I care for my Honey Birdette sets?

To maintain the quality of delicate lace and silk, we strictly recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine washing or tumble drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.